This article is sponsored by Oracle.
“To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.”
We’ve all heard the stories of customers receiving rocks, detergent packets and dish-washing bars instead of the smartphones and tablets they ordered. Those stories have no trouble getting around at the speed of light. It’s the positive stories of customer success that often get buried in pile of successfully executed orders. Here’s your opportunity to make those stories heard!
YourStory and Oracle are hosting the Service Cloud Seminar in Bangalore on Thursday, 3 March. If you’ve wowed a customer recently, share your story with us and win a chance to present at the centre stage of the Service Cloud Seminar. We’d also love to feature you on YourStory.
The event is also a fantastic opportunity for you to learn more about how Oracle’s market-leading cloud-based customer service solutions in the market can help you up your game. Sign up here to attend this one-of-a-kind seminar.
The need for faster, bigger, stronger solutions
For a fast-growing startup, customer satisfaction is quite possibly the most critical factor to sustainable growth. Your product range, prices and shorter delivery time are important, of course, but brands sometimes get blindsided by negative customer experiences, which sucks up too much time and energy to fix. The ability to successfully scale often just boils down to one question: Are you able to keep your customers happy at every touch point – from the time they land on your site, browse through your offerings, make a purchase and finally receive the order, and beyond that to after-sales support?
In an age where word gets around at fast as a tweet can carry it, the standards of care and support that customers expect have gone to a whole new level. People want faster solutions to the problems they face, and they want them on the go, wherever they are, whenever they need it, and through whichever method suits them best.
Brands today are therefore focused on ensuring they’re available to their customers, all the time, and engage with them through every available medium to build and preserve brand loyalty amid cut-throat competition. That calls for some creative thinking – devising methods that are unique to your company, product or service, and your customers.
Oracle’s Service Cloud Solutions provide fast-growing companies the best possible solution to manage all customer service touchpoints on a single platform – be it on the web, via chat, on the phone or through email. The Service Cloud is a comprehensive solution enhancing overall customer experience. Departments including Sales, Marketing, Knowledge Management and even Operations have just as much value to gain from an integrated Service Cloud solution.
Whether you’re an e-commerce company or one that provides services, Oracle Service Cloud is a platform that you can customize to fit your needs. A number of young Indian companies – including marketplaces and aggregators, are already using Service Cloud from Oracle, and you can hear more from them at the Service Cloud Seminar being held in Bangalore on 3 March 2016. Sign up here to attend the summit.
Don’t limit your success story to an audience of friends – share it with the world
In the meantime, we’d like to hear from you. Don’t you have a customer success story that you’ve been sharing with friends over a pint? Or one you’ve tweeted around and everybody’s loved? A story that brings out your innovative side like no other.
It’s time to give that story a larger audience at the Service Cloud. All you have to do is tell us your story here and you can win a chance to present it at the Service Cloud.
We’ll tell you more about Oracle’s Service Cloud in the coming days and how it can help you work on scaling your business while keeping your customers happy without breaking the bank.