The findings came as a result of a study by Nielsen for the January-March quarter, which surveyed 1,184 online sellers. It revealed that 39 per cent of online sellers explore two or more e-commerce websites as an option to sell products on and grow their business.
A high level of familiarity along with in-depth knowledge of an e-commerce website is the most important factor that drives brand equity, the report said. While Amazon had the highest top-of-the-mind recall (25 percent), Flipkart stood second (21 percent) and Snapdeal (20 percent), it added.
With the e-commerce industry growing in double digits, there is surge in demand by customers, and an evolving online seller category that is fuelling supply on portals. To ensure the equilibrium of demand and supply, it is essential for e-commerce portals to focus on developing an inviting platform for online sellers in the country. Sellers are also increasingly discerning when it comes to reaching their customer and meeting business needs, said Dolly Jha, executive director of Nielsen India.
The first wave of the newly launched study was conducted in 16 markets with a population of over 10 lakh, and a sample size of 1,184 respondents. It aims to understand the inclination and experience of selling products on e-retailing platforms. The study also gauges the brand equity of e-commerce websites amongst connected online sellers, and of those who intend to sell their products online in the next few months.
Considering the juncture at which the category is, it is now very critical for e-tailers to understand push and pull factors that make sellers pick one website over the other, Jha said.
Other key factors that impact brand equity are certain perception of the e-retailers like they help the sellers stay relevant and ahead of competition, provide new market opportunity, and help minimise costs to reach out to more customers, it said. In terms of overall awareness, 86 percent respondents in the study voted Amazon, 82 percent voted Flipkart and 75 percent respondents voted Snapdeal, followed by others.
As per the study, intent to sell on the e-commerce website, which was also a key parameter, saw Flipkart (58 percent), and Amazon (55 percent) as the leading brands.
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- ecommerce websites
- business finance
- Nielsen India
- ecommerce portals