Bangalore International Airport Limited (BIAL), the public-private consortium that operates Kempegowda International Airport, has entered into an agreement with Accenture, the premium management consulting and professional services company, in order to set up a co-innovation centre. The centre aims to make the airport, where it will be situated, "future-ready," BIAL said in an official statement.
The objective of building a centre like this is to amplify and transform the experience of the passengers and explore better opportunities for revenue, and the parties aim to achieve this by incubating and developing digitalised solutions using world-class technology.
According to a report by The New Indian Express, BIAL authorities stated that they have "embarked on an ambitious journey" to create a digitised and intuitive destination airport for passengers and that Accenture would help them define a digital roadmap and develop tailor-made solutions using a combination of digital technologies including IoT, advanced analytics, artificial intelligence, and robotics, besides social and mobile platforms.
Hari Marar, President and Executive Director of BIAL, told The News Minute,
"BIAL is moving forward into the next phase of its digital transformation journey. We understand that it is key for our business to reflect the new reality of the industry in which we operate."
Anindya Basu, Managing Director, Accenture India, told Business Standard,
"The digital, on-demand economy has changed customer expectations across industries and is creating brand-new opportunities for airports at the centre of the global travel experience. We are excited about joining BIAL in its digital innovation journey, helping deliver a frictionless travel experience to today's digitally savvy consumers."