Jean-Marie Dru, Chairman of ad giant TBWA Agency Network, has put together a range of compelling innovation case studies and methodologies in the book 'The Ways to New: 15 Paths to Disruptive Innovation.' Featured firms include Alibaba, Haier, Airbnb, L'Oréal, Salesforce, and Xiaomi.
Innovation and marketing are the two key functions of businesses, according to Dru. Many patents and scientific papers have been published, but not as many have taken inventions to the market. Some kinds of innovation are competitive (against other companies), great innovation is for the world, and collaborative innovation is with partners.
Growth comes not just from incrementalism but from innovative leaps. See also my reviews of the related books Ten Types of Innovation, Cross-Industry Innovation, Big Bang Disruption, Frugal Innovation, and The Innovator’s DNA. Other cited references in Dru’s book include Makers (Chris Andersen), Agile Innovation (Langdon Morris) and Disruptive Revolution (David Passiak).
“We must innovate in the way we innovate,” begins Dru. The 200-page book makes for a highly informative read, and we look forward to further updates of the material. Dru’s other books include Disruption and Beyond Disruption; he is also chairman of UNICEF France. Here are my takeaways from the 15 types of disruption explained in the book.
Open Disruption involves collaboration with customers and partners, accelerated through models like digital platforms. This includes Xiaomi (‘design as you build’ via agility in producer communities), Lego (fans as designers on the Lego Ideas crowdsourcing platform), and P&G (‘connect & develop’ via outside intellectual capital to reinforce inside creativity). Makerspaces are also new ways to establish knowledge-based co-creative capacity.
Structural Disruption involves internal techniques such as cross-disciplinary teams, redefinition of challenges, and special innovation zones. Alan Turing’s code-breaking team during World War II involved linguists, chess champions, physicists and mathematicians. The Medici family in Italy brought together engineers, painters, sculptors and writers.
Nissan uses transfunctional and transverse teams with cross-cutting leaders. DARPA has used creative intensity and tight deadlines to come up with GPS, drones and other innovations. L’Oreal has started a Connected Beauty Incubator in San Francisco. TBWA has a network of labs focused on social media, data, UX, e-commerce and gaming. SalesForce has internal social tools, and DreamForce Conferences to address innovation.
Asset-based Disruption involves leveraging your core infrastructure. Amazon is not just a retailer but a cloud platform provider. DuPont, inventor of lycra, teflon and nylon, focuses on new products as well, especially those launched within the last five years. Apple’s design is based on the ‘art of reduction.’ French postal agency La Poste is coming up with a new range of community services.
Reverse Disruption views emerging economies not just as big markets but as sources of innovation. For example, frugal innovation calls for creativity in adversity, and inventiveness in scarcity. GE developed a portable ECG in Asia; Renault’s low-cost Logan vehicle is made in Romania. Cement manufacturer LaFarge has labs in China and India to develop new kinds of all-terrain cement.
Sustainability-driven Disruption focuses on social and environmental drivers and impact. Examples include Unilever’s Sustainable Living Plan, Toms’ ‘one for one’ shoe donation for every pair sold, Philips moving out of standard light bulbs into LEDs, Systeme U local community-based retailers, and Light Liter water bottles in the Philippines.
Revival-based Disruption taps consumer preferences for vintage products, such as new-look bookstores and analog watches. NeoLucida brings ‘second wind’ to an old art model based on mounted prisms.
Data-driven Disruption taps hidden insights in data banks and streams via algorithms, used heavily by the likes of Amazon, Uber and Google. “We tap the world’s most data-rich complex system, the weather,” says Vikram Somaya, managing director of The Weather Channel, now transformed into the Weather Company.
Usage-based Disruption is based on observing unexpected usage of products and services to get new insights. Watching how farmers used washing machines, Haier came up with a machine that could clean potatoes also; new ideas are put to vote by employees as well as customers and suppliers. Burberry designed its offline store using online elements to match the needs of the digital generation.
Price-Led Disruption includes techniques such as unbundling, used by low-cost airlines (RyanAir), name-your-price ticket platforms (PriceLine), music streaming services (Spotify) and telecom-based services (ZipDial) which focus only on the basic core.
Added-Service Disruption rides the blurring of products and services. This includes Pampers’ videos and apps on the growth of a baby, L’Oreal beauty tutorials, McCormick FlavorPrint spice customisation service, and Allianz-Nest home insurance packages.
Partnership-led Disruption thrives on industry alliances. Examples include BMW-Sixt car rental services in Germany, Amex-TripAdvisor membership discounts, Quirky+GE smart IoT-based product designs via the maker community, and Bosch-Henkel coffee shops (which are also laundromats).
Brand-led Disruption is powered by imaginative slogans that captivate consumers and inspire employees. Great examples include Think Different (Apple), Impossible is Nothing (Adidas), Travel Brilliantly (Marriott), Shift (Nissan), and Every Little Helps (Tesco). Tesco welcomes suggestions from employees and rewards them if their suggestion isadpoted. Zappos CEO Tom Hsieh promotes ‘happiness management’ and has even written a book called Delivering Happiness.
Insight-driven Disruption is driven by unique insights that may buck mainstream trends. Gatorade focuses on athletic performance not from the outside but within. Sainsbury urges shoppers to try something new each time. P&G launched a single-rinse foam instead of two rinses, to tap Mexicans’ need to save water. L’Oreal’s ‘geo-cosmetics’ are tuned to the needs of consumers in each unique geography.
Big Bazaar uses ‘chaos on purpose’ to give its Indian stores elements of roadside markets and not sterile western supermarkets. NetFlix uses data and algorithms to determine what programs and content users want.
Business Model Disruption leaps across traditional definitions of vertical and horizontal activities. Tobacconist Nickel allows users to open bank accounts. Apple is innovating all across its model, from iTunes to retail stores, and involves communities of developers and users as well. Tesla sends its cars software updates online, and is promoting GigaFactories for solar energy.
Alibaba is the ‘ultimate ecosystem,’ according to Dru, with a range of offerings: Taobao, Tmall, Alipay. AirBnB is riding the sharing economy wave, where access is more important than ownership and the community is also part of the brand; its catchy slogan is ‘A world without strangers.’
Anticipation-driven disruption focuses on seemingly futuristic projects and products. Japan’s Mirai Nihon is an off-grid house. A range of companies are positioning themselves for the ‘smart city’ future. Google’s company Calico wants to extend the human life-span dramatically.
All these methods also call for disruptive brand building. This comes from a compelling vision based on business landscape analysis. Dru’s team has developed tools in this regard called vision composing, future edging, business hacking, insight mining and connections radar. They also organise Disruption Days for corporates and government (Finland, Thailand).
Disruption itself is becoming more agile and liquid. The book ends with a provocative set of ‘what if’ questions for companies to spur innovative thinking, eg. what if you had to partner with a very different company, what if you had a purpose larger than selling, what if you had to do much more with a lot less.
“Brands that do not see the future coming usually do not have one,” sums up Dru. “Today’s visions will be tomorrow’s conventions. We are now living in a world of fast emulators, copiers,” he cautions.
- Tom Hsieh
- Jean-Marie Dru
- Vikram Somaya