Zoom plans significant investment, more hiring in India

Communications technology company Zoom saw a spurt in users in India amid the COVID-19 lockdown. It now faces tough competition from JioMeet, which has seen one million downloads within a week of launch on its promise of unlimited free video calls.

Zoom plans significant investment, more hiring in India

Thursday July 09, 2020,

3 min Read

Popular video conferencing app Zoomis planning to make a significant investment in India over the next five years and ramp up hiring, a top company executive said as he sought to shed any links of Zoom with China ahead of competition from billionaire Mukesh Ambani's just-launched JioMeet.

"Some of the misconceptions are disheartening, especially those about Zoom and China," Zoom's President of Product and Engineering Velchamy Sankarlingam said in a blog post.
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"We do recognise that as we continue to introduce ourselves to the Indian market, there has been some confusion about facts. We want to work through these."

Zoom is a US company that is publicly traded on the NASDAQ, he added.

Zoom had seen spurt in users since the COVID-19 lockdown but now faces competition from JioMeet, which has already seen about one million downloads within a week of launch on its promise of providing unlimited free video calling.

Zoom's platform offers 40 minutes of video calling for free.

In a blog on Medium, Sankarlingam said India is and will continue to be an important market for Zoom, and that the company is excited to build on the exciting opportunities it sees in the region.

"We also have plans for significant investment in the country over the next five years and beyond, including expanding our footprint and hiring more top talent in the region," he said.

He added that Zoom is helping Indian businesses, government agencies, communities, school teachers, and other users stay connected.

Sankarlingam emphasised that the company is keen to engage with stakeholders in India in the coming months to support key priorities such as Digital India, StartUp India and Skills India, as well as introducing them to Zoom.

"Zoom's presence in India is represented on the ground by an office in Mumbai, as well as two data centres (one in Mumbai and one in Hyderabad)," he added.

Besides him, two of Zoom's top executives - Aparna Bawa (Chief Operating Officer) and Sunil Madan (Corporate Chief Information Officer) - are of Indian descent, he noted.

Sankarlingam pointed that there were some "disheartening" misconceptions, especially those about Zoom and China.

"Zoom has been clear about its identity: Zoom is a US company, publicly traded on the NASDAQ, founded and headquartered in San Jose, California," he explained. He added that like many global technology companies, Zoom has offices in China operated by subsidiaries of the US parent company.

There have been calls for boycotting the app from certain sections in the country that referred to the app as Chinese. These calls had gained momentum after India banned 59 apps that had links with China.

Sankarlingam said Zoom understands its obligation to users and takes security and privacy "incredibly seriously". The company had announced a 90-day plan during the course of which Zoom released over 100 new features focused on privacy, safety, and security.

In April, the Home Ministry had warned government officials against holding meetings on Zoom amid security concerns regarding the platform. The company had stated that it was in discussions with the government on the matter.

(Edited by Teja Lele Desai)