Gupshup acquires, engages & retains customers: increasing marketing ROI. It converts conversations into transactions and grows revenue. It also provides instant, accurate responses and delights customers. It supports key channels like SMS, Voice, Whatsapp, Facebook, Twitter, WeChat, Line, Telegram, Slack, Skype, Viber, In-App, Web Widget, Hangouts, Workplace, CiscoSpark, Hotline, Vkontakte RCS, JioChat, Teamchat, Amazon Alexa, Microsoft Teams, and Google Assistant.