Outsourcing in the Philippines is not considered a ‘plan B or C’ for some companies who aim to improve and streamline their business. It is their top choice. Why? Vendors based in the Philippines can target the so-called benefits of outsourcing and can deflect it cons with ease.
An article in
1. Cost savings
2. Quality services
3. Access to specialized skills
4. Staffing issues
5. Capacity management
1. Linguistic barriers
2. Staff turnover
Let us tackle it one by one:
In most cases, this is the main reason companies outsource. And the best bet for low cost labor is the
Doing business in the Philippines doesn’t compromise quality of service despite of the low cost labor. Filipinos are not daunted by irate foreign clients. Instead, they deal with every situation with an ample amount of patience and professionalism. Filipinos are also known for their happy disposition in spite of life’s circumstances.
Access to specialized skills
This is another reason companies turn to outsourcing. It takes a lot of time, effort and money to start a new project or create a new department. Is there a shortcut to speed up the process? Just hire a vendor that specializes on that skill and you’re all set. The Philippines is the breeding ground of the best talents possessing world-class knowledge and skill. Their expertise ranges from voice to non-voice services.
Two of the time-consuming and costly parts of a business are recruiting and hiring staff. Outsourcing is a way to take off this burden. The Philippines has a young and large
In connection with the previous item, there will be no problems managing and solving issues that need a large pool of workers. A classic example of this is getting an extra help on call center or customer service operations or the repetitive and numerous data entry tasks companies face every day.
Poor communication is the major downfall of any outsourcing relationship. Not with Filipinos that have 97.5% literacy rate from 10 years old and over based on a 2015 survey by Philippine Statistics Authority. In international standards, the TOEFL test results between the periods of Jan-Dec 2010 ranked the Philippines in the 35th spot amongst 163 countries with a total score of 88, the Asian Scientist reports. The said exam rates the reading, listening, speaking and writing comprehension skills in English.
It is a natural course for employees to come and go. This scenario is quite
Even the latest survey conducted by Tholons this year recognized the Philippines as a prime outsourcing destination. Here are the results:
And take note, almost all of the cities climbed higher and not lower. This only proves the Philippines continues to improve and flourish in the sector of outsourcing.