The geographic information system (GIS)-based technical innovation ‘StreetlightComp.Reg’ is available on a mobile app to enable Mumbaikars to alert Reliance Energy about street light-related issues within the company’s supply jurisdiction. For this, a consumer can simply pin his/her location in the GPS-based feature on the app and select the type of complaint like ‘lamp not working’ or ‘low illumination’ that they would like to make.
The app’s street light feature provides instant and accurate registration of complaints without the need to mention details like pole number and hence eliminates any undesired waiting time at the call centre.
While Reliance Energy has dedicated teams to inspect about 1,00,000 street lights in its licensed area and repair any defects in suburban Mumbai, the new feature for complaints will help bring down the response time due to accurate location provided by GIS and help Reliance Energy keep Mumbai’s streets safer for the public, particularly for children, women, and senior citizens.
The complaints will be automatically forwarded to the concerned field team for prompt resolution on a real-time basis. Automated workforce management comprising customer relationship management and GIS will enable field teams to resolve the complaints and update the status, which can be witnessed by the customer(s) on the mobile app.
“Street lights are an important aspect of city life and supplement safety and security of pedestrians as well as commuters. We are committed to keeping Mumbai’s streets and thoroughfares well-illuminated. Using the mobile app, any citizen can now lodge a complaint at their convenience,” said a Reliance Energy spokesperson.
Reliance Energy, the power distribution arm of Reliance Infrastructure Ltd, is India’s leading discom, serving over 2.96 million consumers spread across 400 sqkm in Mumbai’s suburbs and surrounding areas.
With inputs from IANS.