Mumbai, Delhi, and Hyderabad airports named world's best for quality service

7th Mar 2018
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The awards were announced after a worldwide programme in which passengers were surveyed across airports for feedback on 34 key performance indicators. 

The Chhatrapati Shivaji Maharaj International Airport in Mumbai has been ranked the World's Best Airport at the Airport Service Quality Awards 2017 for superior customer experience, an official said recently. Joining it are Delhi and Hyderabad airports, which have become number one in their respective categories.

Image source: Firefly Daily

Delhi and Mumbai’s airports clocked over 40 million passengers per annum (MPPA). Hyderabad airport has become number one in the 5-15 million passengers per annum category for the year 2017. Delhi and Hyderabad airports are run by a consortium with the GMR group as its lead member and Mumbai airport is run by a consortium with the GVK group as its lead member, said a report by Economic Times.

The award was announced by the Airports Council International (ACI), which represents 1,953 member airports in 176 countries. The selection of the Mumbai airport was made on the basis of a worldwide programme in which passengers were surveyed across airports for their feedback on 34 key performance indicators. These included service parameters, airport access, check-in, security screening, restrooms, stores and restaurants -- which contribute to satisfying travellers' needs.

GVK. Reddy, Founder-Chairman of GVK Group, which manages the airport. said,

We are delighted to be conferred with this award. In 2007, when we had taken over the complete operations of the airport, the ASQ score was 3.53 and in a decade we have got it to hover around 4.99 out of a maximum 5.

The GVK-Mumbai International Airport Ltd is a public-private-partnership joint venture between the GVK-led consortium and Airports Authority of India. Just last year, Mumbai airport set a world record by handling 969 flights in 24 hours. The number of flights handled by Mumbai’s Chhatrapati Shivaji International Airport in a span of 24 hours — from 5.30 am on Friday to 5.30 am on Saturday — was more than any other single-runway airport. With this, they broke their own previous record — from May last year —when they handled 935 flights.

Recently, the airport authorities employed an innovative method to cut down on the usage of water in its washrooms and for the cleaning of floors, reportedly saving over one lakh litres of water every day. The authorities had introduced the concept of using ammonia-feeding bacteria in the urinals, which convert the ammonia generated from uric acid accumulation into nitrogen as soon as the toilet is used. The management claims that a distinguished mixture of microbes is being employed across the entire 1,400 acres that make up Terminal 2. Chhatrapati Shivaji International Airport is the first to make use of this environment-friendly phenomenon.

(With inputs from IANS)

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