BSE launches new chatbot for faster and more convenient access to stock market information


BSE's AI-based chatbot, Ask Motabhai, will provide small and retail investors with on-demand data and information from its website.

The Bombay Stock Exchange (BSE), in partnership with Microsoft and application developer Shephertz, has announced the launch of its artificial intelligence (AI)-based chatbot, ‘Ask Motabhai’.

The bot was commissioned to provide faster and more convenient on-demand data and market information from the stock exchange’s website, especially to small and retail investors. BSE's website  offers real-time information on stock price, corporate results, and announcements, of over 5,000 companies listed on the exchange.

Ask Motabhai will have a text-based conversation with the user and mine the BSE website to give customised information.

In a statement, BSE said in addition to stock prices and corporate news, visitors to the BSE website can look for information on various financial instruments like mutual funds, derivatives and IPOs. The chatbot is programmed to address market-related queries, including “what are the new IPOs?” and “which stocks are trading at their 52-week high?” in addition to the capability to address queries related to corporate actions and a stock’s price.

Speaking on the occasion, Ashishkumar Chauhan, MD and CEO, BSE, said, “We are proud to announce the launch of BSE’s own chatbot ‘Ask MotaBhai’. BSE has always been at the forefront in adoption of technology-based advancements, and the launch of the chatbot marks yet another significant initiative in BSE’s endeavour to add to seamless customer experience. With the chatbot in place we would be able to serve our audience better and help them with quick information without having to go through any other channel.”

Rajiv Sodhi, General Manager, Partner Ecosystem, Microsoft India, added, “Our goal is to amplify human ingenuity with intelligent technology by infusing AI in everything we do. We are delighted to be partnering with BSE in its vision to emerge as a premier stock exchange with best global practices in technology, product innovation, and customer service.”

Intuitive console

Microsoft’s partner ShepHertz delivered the chatbot along with an intuitive management console, and dashboards to get analytics on the chatbot usage patterns, resolved or unresolved queries, and management of internal information systems. The chatbot scales on the fly to adjust to the BSE website traffic.

Siddhartha Chandurkar, CEO and Founder, ShepHertz, said, “ShepHertz is proud to partner with Micorosft in providing an intelligent AI BOT for BSE’s iconic website. The chatbot will enable BSE customers to have a seamless experience in finding information and resolving queries directly from the homepage.”

Founded in 2010, ShepHertz develops applications on the cloud. Partnering with large enterprises, the platform offers pre-built APIs, Actionable BigData, and AI. The company says it is trusted by 70,000+ registered customers in 150 countries, and processes 120+ billion API calls.