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Maa Kasam, Zomato’s viral customer service chat promising a refund will leave you in splits

It all started with a food order that went wrong and Zomato obliged the customer with the mother of all promises.

Sutrishna Ghosh
14th Feb 2019
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Let’s get real. In today’s day and age, nothing seems to last forever. Promises are just empty statements, but nothing like a customer care executive to restore our faith in humanity! And definitely one who promises to deliver our food at the earliest. Or in this case, an expedited refund.


In case you  think this is another existential post on Valentine’s Day, rest assured it’s not.

promise, benedict cumberbatch


Recently, a user on Zomato found himself in a situation we have all been in. After his food order went horribly wrong, he did what we all would do - knock on the doors of Zomato’s chat support. And what followed is not something we anticipated.


When the chat support executive advised the customer to place another order, our customer’s main concern was obviously the money he had already spent on his previous order. “Ye paise ka kya,” he asked (what about this money) - a very legit issue, we say. The customer service executive promptly replied that the customer would surely receive a refund within the next four to five business days.



Also read: After drones, Zomato will now pedal in your order on a bicycle



Not satisfied with the response, the customer once again raised his concern, “nahi aaaya to? (what if I don’t get the refund)”. As it turns out, the only thing that would satisfy him was the mother of all promises. And the customer added, “Maa kasam khao (swear on your mother’s life)."


Now we Indians certainly know the value of this promise, and there’s no going back from here. What was utterly surprising, though, was Zomato’s response to this unusual demand. The customer support executive responded with a resounding “Maa Kasam” and initiated the refund - as promised.


A screenshot of this chat, shared via Reddit, has since become a viral meme moment, with netizens joining in and praising Zomato’s A-class customer service.


zomato


Clearly this is not the first time that Zomato has grabbed eyeballs online. With its quirky style, the company taught us again on how to make the most of the moment. Especially at a time when Bollywood actor Janhvi Kapoor mentioned the foodtech giant on the viral chat show Koffee with Karan.


And while we are still on the topic of viral moments that tickle our funny bone, how can we miss out Internet’s favourite Elon Musk. He might be a billionaire CEO but on Twitter, he has earned a reputation for being a master of memes (We will be disappointed if this is not a thing yet).


Most recently, he made waves with his hilarious exchange with ‘Mars’.


And before that, there was the not-a-flamethrower incident...




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