Presenting

Freshworks

Freshworks is a software-as-a-service (SaaS) startup, disrupting traditional CRM, ITSM, Customer Support, and Marketing Automation with its complete customer engagement suite, Freshworks360.

Freshworks is a software-as-a-service (SaaS) startup, disrupting traditional CRM, ITSM, Customer Support, and Marketing Automation with its complete customer engagement suite, Freshworks360. In 2018, the company crossed the $100-million mark in annual recurring revenue and entered the coveted unicorn club. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, Freshmarketer and Freshrelease. Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks'headquarters are located in San Mateo, California, with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.

Enterprise Tech

SaaS

Marketplace

WEBSITE

https://www.freshworks.com/

HEADQUARTERS

San Mateo, California, , United States of America

COMPANY SIZE

1000+

FOUNDED

Oct 2010

Stories

Stories about Freshworks

Freshworks to cancel CEO Girish Mathrubootham’s performance award of 60 lakh shares

Sowmya Ramasubramanian

Meesho bets on logistics with Valmo; Freshworks’ Q4 losses halve, revenue up 20%

Team YS

Freshworks' revenue up 20%, losses halve in Q4

Thimmaya Poojary

Freshworks appoints Mika Yamamoto as chief customer and marketing officer

Bhuvana Kamath

Awards

Awards and Recognitions

Top 50 Newsmakers of India - 2019

A YourStory list of startups that made the news this year for all the right reasons.

In May 2019, Freshworks acquired Natero, a California-based customer success software for B2B SaaS companies founded by veterans of big data and distributed systems. At the time, the company said that Natero’s technology would help Freshworks put actionable data in the hands of customer success professionals, helping them account expansion and manage more customers with fewer resources. In November 2019, the startup raised its Series H round of funding, signing definitive agreements for $150 million. The round was led by existing investors Sequoia Capital, CapitalG, and Freshworks’ first investor Accel. The B2B SaaS unicorn will use the funding to further Freshworks’ worldwide expansion as well as accelerate investments in its integrated SaaS platform. As part of this effort, the startup also announced its Customer-for-Life Cloud, which establishes a common data platform across all of its customer engagement products. With 35,000 paying SMBs, mid-market and enterprise customers across the globe, Freshworks reaches 220,000 customers. Now, at a valuation of $3.5 billion, it is poised to be the first product company from India that could go the IPO route.