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What are the features travelers want to see on a travel portal website?

What are the features travelers want to see on a travel portal website?

Saturday January 13, 2018,

4 min Read


With the demand for the cheap ticket booking along with the affordable good quality hotel rooms during the holiday rush. The Travel Portal Development must contain hassle free and easy to search and book services in order to attract more customers to their website.

Travel portal must consist of following features in order to do that:

Search engine along with the filters

Travel portals must provide search filters in order to provide the information according to the customer’s choice. In other words, you can select which country you want to visit, date of journey, options of varieties of hotels and holiday packages you can choose and book, different varieties of car rental service providers and bus service providers.

Exact search results

While you enter Airport name along with the city it is residing where you want to board your flight. Your search engine must generate the accurate airport name along with its exact city it is residing. By this, you don’t have to type the entire name of the airport. It saves time in case of limited availability and peak reservations.

Attractive and lucid Website

Instead of having a standard application filling form like thumbnails, your website must consist of attractive images in the background it attracts the customer. While confirming the booking and redirecting towards the payment gateway, it must have attractive background along with text residing in the background. Also, the website must be easy to understand because traveler has no time to understand your booking process. It will drive them away from your website.


It is one of the most important things that customers look for while booking hotels, car rentals, holiday packages. Along with the information on a variety of hotel rooms, car rental service providers, holiday packages, Bus services etc your website must have the customer reviews of the particular services. This helps them in easy decision making and saves their time.


Your website must have the feature, by which customer can save the particular hotel, flights, cars, buses along with their tickets cost. In order to review their choices later on after going through all the available choices. This helps them in selecting the best travel plan and more preference to your website.

Transparency in pricing

While booking flights, rented cars, buses your website must display the detail pricing structure for the particular ticket as well as must always show the prices of the particular service beforehand. This helps the travelers to understand the pricing of a particular service.

Standing out from the crowd

Your website must offer attractive offers such as discounted tickets along with the hotels, discount coupons, cashback offers, description of particular holiday package along with the clear understanding over what travelers are looking for in that particular place. In order to attract more customers towards your website, you must follow all the above-discussed things along with the deep study of the competitor’s strategy.

Google maps

Your website must be integrated with the google maps. So that the customers will also get the chance to view their destination on the map. Along with this the nearby good hotels and attractive touring spots must be highlighted on the map. Which will lure them to book the hotels along with the plan to local touring spots This feature will lure more customers to visit your website.

Lucid Payment Gateway

Your website is useless if it doesn’t provide simplified payment gateway. Without doing the payment there is no finalized travel plan. You must keep your payment gateway simple with just important details to enter. Your payment gateway must not request for unnecessary details such as postal code, postal address, phone no, landline no etc. It takes time and customers might lose their chance to go to their selected destination.

All these features are important for the travel portal website; also you must from time to time upgrade your website, for providing better services and keep analyzing the competitor’s strategies in order to improve your services.