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How to resolve consumer grievance online effectively?

Sharing quick methods to resolve consumer grievances or consumer complaints online and get a quick solution with compensation.

Kanika Goyal 1 Stories

Wednesday May 23, 2018 , 3 min Read

Consumer grievance is the voice of consumer raise after dissatisfaction from company product or services. When consumer expectations not meet with the value as they paid for product or services then they become frustrated are raise their voice against the company for the replacement of good, refund and return. There are many ways to resolve your consumer grievances and online medium made this more easy for quick redressal of consumer complaint. Now things, information, and communication become online and easily accessible for all users because they are using a mobile device. There are various ways to resolve your consumer grievances online which are given as below:

1. Online Website: If you purchase any goods or services from any online shopping website and after that, you are not satisfied with product or services then you can go to their website portal and navigate to contact us page to contact the company regarding your dispute. Surely they will get back to you soon as resolve your problems quickly.

Resolve complaints using online website

2. Consumer Support Online: You can also find the customer support or consumer grievance redressal services online from the company. You can their support services to address your problem with the company and resolve your complaint. You can find the toll free number of the company online or from google business page. Just dial number and inform you dispute related to the consulting department.

Resolve complaints using customer support

3. Social Media: Social media also becomes the main source of communication for general users. It is also used by the company for marketing and branding of their products, services, and business identity. Companies using social media to generate online reputation to become as a brand in the market. They publish their business pages for more interaction with customers. You can find them using the search box and address your dispute using message box, comment post or timeline post. They notice your activity quickly on their brand pages and give you proper response related to your query or dispute.

Resolve complaints using Social Media

4. Online Consumer Forum: It is one of the most trending platforms where a consumer can show their frustration against the organization or the company easily. There are many online consumer complaints forum like Voxya where consumer can write their complaint get a fast redressal of their grievance. It helps to provide an optimal solution for consumer dispute and help to get a replacement, refund and return as soon as possible from the company or the seller. Filing consumer complaints online save time and money of consumers in resolving their complaints.