A pinch of automation and a dash of CX: tech trends to shape the restaurant industry in 2022

While many restaurants spent 2021 trying to get back on their feet, the second wave brought in more challenges. But on the brighter side, they found innovative ways to improve businesses.

A pinch of automation and a dash of CX: tech trends to shape the restaurant industry in 2022

Tuesday December 28, 2021,

3 min Read

Good Morning,

Restaurants might not be the first thing to come to mind when talking about hotbeds of innovation. However, the pressure cooker-like situation that COVID-19 created has forced the restaurant industry to invest in emerging technologies to survive pandemic-related curbs.

According to a report by the National Restaurant Association of India (NRAI), the restaurant industry reported a 53 percent decline in business in FY21 with the market size shrinking to Rs 2 trillion from Rs 4.2 trillion in FY20 due to the pandemic.

From drive-through restaurants to QSR to contactless menus and better customer experience, YourStory has identified key trends that will likely shape the industry in 2022. 

And, although, we are still far from getting food completely prepared by robots, the pandemic has pushed some restaurants to experiment with introducing automation in the cooking process. Read more.

The Interview

In an interaction with YourStory, Vignesh Subrahmaniam, Principal Data Scientist, Intuit India and Anand Narayanan, Chief Product Officer, Simplilearn, delve into the factors driving the use of machine learning in India and leading companies to leverage the technology for business growth.

Editor’s Pick: Amanda Sodhi

Twelve months. 10 cities. One suitcase. And, a search for home/belonging. As part of her project, Twelve Steps To Home, singer-songwriter-filmmaker Amanda Sodhi lived out a suitcase throughout 2021. In an interview with HerStory, Amanda talks about why she chose to travel amid the pandemic and shares travel tips for solo women travellers. Read more

amanda sodhi

Startup Spotlight

Helping businesses become more efficient

Ayush Jain and his friends found that nearly 85 percent of the people who bought an automobile, or anything else that comes with a user’s manual did not actually bother reading it.

So, he teamed up with Sahil Narain to start Xane AI in 2017. A YourStory Tech50 startup, Xane AI uses AI, computer vision, and NLP to help organisations create personalised user experiences. Read more.

xane ai

Illustration courtesy: YS Design

Startup Spotlight

AI-driven investment advisory service

Multipl, a YourStory Tech50 startup, enables users to set up saving goals and invest their money in market instruments such as mutual funds that offer more returns than a fixed or a recurring deposit. The bootstrapped startup also rewards users every time they add money to their savings. Read more.


Before you go, stay inspired with… 

100 Emerging Women Leaders - Anuradha Ramachandran

Anuradha Ramachandran

I would advise women to challenge things in a room. Call attention to yourself; if people are not paying attention to you, call it out. An entrepreneur has to call out!

– Anuradha Ramachandran, Investments Director, Flourish Ventures, India

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