The growth of social media platforms have created greater opportunities for marketing professionals in the travel industry, to engage prospective customers
The growth of technology across businesses and industries has been tremendous, over the past decade or so. The hospitality industry has also witnessed a digital revolution and tried to cope with it. The industry’s constant endeavor is to transform
New trends and technological advancements have in turn enhanced the hospitality sector by providing greater business opportunities. Here are some examples of the impact of
The global internet statistics have highlighted the fact that more than half of the world’s population is now online. Social media has thus emerged as the most powerful tool connecting people from all walks of life.
Dated outbound marketing campaigns have made way for updated and special promotions, to attract social media users who are interested in discovering different places.
Using the social media platform for marketing their products and building relations with their clients, can be a double-edged sword if they want to share their grievances about a product or a service. It has become very easy for people to share their feedback publicly, which creates a pressure on the service provider for the betterment of services.
This no-holds-barred feature of social media platform has kept the hospitality industry very vigilant on the customers’ feedback and therefore work towards it, for further improvisation.
This has led to greater transparency and accountability on part of the service providers.
For many years, the hospitality businesses like hotels and car rental companies use simple customer relationship management (CRM) systems. However, the systems used now are more sophisticated with multiple features that have improved the integration process.
Guest preferences are recorded by
Upon subsequent visits, the guest is greeted in accordance to their preference. Such details are often linked to the company’s supply purchase systems.
This helps companies to monitor trends and customize their offerings. Technology-driven check-ins at hotels and airports using mobile apps and automated kiosks have helped both the parties.
By including information such as surrounding entertainment venues, restaurants, places of
Hotels have profited by investing in cloud services with the advent of entertainment on mobile. They do not necessarily have to invest in IT infrastructure and staff, as cloud computing offers high-end digital content. This technology allows data management and backup along with online file storage.
Many hotels use smart room access system which is an ever-expanding technology. This system
Fingerprint-activated room entry systems and retina scanning devices are also being used by some hotels and they are expected to be widely used across several others too.
Wi-Fi services are no longer a perk, as guests expect this service to be available at every hotel. Hotels which provide greater internet speed, have an advantage as laptops, mobile phones or tablets can be used by most guests. Interruption-free and faster Wi-Fi infrastructure provide an edge
Besides, offering high-density Wi-Fi for meetings and conferences, hotels have also started to provide audio-visual (AV) facilities to attract business clients. Some hotels have started using robots for room service and infrared scanners to minimize manual
The overall development of a nation is characterized by the technological advancements made across sectors. Modernization, coupled with technological evolution has helped attract a large customer base to the existing hospitality sector
Constant Innovation should be
practised, which will instila growth trajectory in the industry revenue, even further.
Authored by Mr