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5 ways artificial intelligence is reshaping the future of e-commerce

AI is emerging in the eCommerce sector and is being practised across multiple areas like sales, marketing, and inventory management. Artificial Intelligence makes the eCommerce industry smarter to predict the trends and enhance the customer experience.

Deepal Bhatnagar
24th Jan 2018
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Except the fact that for a couple of last years if you have been buried deep underground, most likely you must not have heard about AI, Artificial Intelligence. Artificial Intelligence has taken the whole world under its influence. AI is everywhere - Industries, entertainment, finance, just everywhere and even in the most popular sector, eCommerce. The article features powerful and practical ways in which AI is reshaping the eCommerce industry.

Undoubtedly with tailored solutions, personalized buyer experience, intelligent sales process for lead conversion, Artificial Intelligence is remarkably enhancing the way eCommerce sector functions. Artificial intelligence, up to a great extent, is entrenching itself into possibly whole of our daily life. Even knowingly-unknowingly we already are using Artificial Intelligence.

Business Insider report suggests that by 2020 chatbots will manage around 85% of buyer interactions. Without any human involvement, emails, communications, messages and comments all can be promptly and efficiently responded. eCommerce giants such as Walmart Amazon, and eBay already have started using Artificial Intelligence, and now eCommerce development companies are using the potential of AI in creating highly functional and intelligent stores.

Artificial intelligence is extremely beneficial to produce more revenue and optimize the eCommerce business methods. In brief, artificial intelligence is reshaping the way eCommerce businesses serve their buyers.

1. Seamless Buyer Experience

The word artificial seems to mean something which is not human, fake or robotic, yet, actually, Artificial Intelligence provides the sales and marketing team with a way to deliver an enhanced personalized and seamless experience to their buyers.

In comparison to humans, Artificial Intelligence analyze the big data more effectively. This clearly shows that artificial intelligence has an exceptional ability to identify clusters and patterns in the sets of big data, just like similarities between buyers, buyers’ purchase history, credit card information and other critical elements. With AI, Innumerable of transactions can quickly be analyzed to generate more offers for targeted customers.

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By implementing sales intelligence, eCommerce businesses get easy access to critical data and insights that are relevant to how a buyer behaves before, while and after making a purchase. With this data and insights in hand, businesses create a more personalized experience and develop effective customer engagement at every time of contact.

2. Simplify Business Challenges

Artificial Intelligence provides timely intelligence to the eCommerce businesses that help them to simplify many complex challenges. With Artificial Intelligence, your marketing and sales team can quickly identify your target audience based on the information of previous purchase performed, interests, demographics, and pain points.

In this manner, when businesses interact with the prospective buyers, they understand what the user desires from their brand, and thus, favorably convert a prospect into a paying shopper. The solutions of Artificial Intelligence facilitate online retailers and eCommerce owners to retain their clients in a real and sensible way.

Like never before, now sales and marketing team use the big data sources and analytics. The intelligence that businesses get with Artificial Intelligence helps them to generate more leads and target the customers. AI applications enable them to now personalize the sales cycle that further empowers brands to engage the right prospects with the right information at the right time.

3. Retargeting the prospects

It’s very disheartening that on an average one-third of marketing leads fail to get converted by the sales team. It shows that your already qualified potential buyers who were extremely interested in your goods and services went unseen.

Implementing customer data in your sales dramatically improve the conversion rates. But unfortunately, many businesses overlook the value of customer data and don’t utilize it for enhancing their sales efforts.

Let’s suppose a case of artificial intelligence in the retail sector. Using facial recognition increasingly a lot of retailers are gathering data about buyers as they shop in stores. The facial recognition tool scans the customer's image using CCTV cameras and tracks their activities, the customer count, demographics. The facial recognition feature, helps them to know the base traffic duly and they serve relevant offers to the customers.

As further artificial intelligence will advance and develop, customers will get personalized offers on their devices based on the information gathered from their in-store dwell time. This involves the omnichannel business people who will start progressing through remarketing enhanced by Artificial Intelligence. Artificial Intelligence is transforming the future of sales by acknowledging the customer's needs and intents.

4. Leading-edge Sales Process

The traditional sales techniques like cold calling and door-to-door product selling are no more effective. With advancements in technology, these techniques have turned unproductive and time-consuming.

Customers now get influenced by social media, television advertisements and various other sorts of media. So, integrating AI into your Customer Relationship Management will aid you to create a sales message that approaches your target buyers on the right platform at the right time.

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If your AI platform recognizes natural languages and employs voice assistants just like Siri, your CRM will answer the buyer inquiries, solve the issues and lead to new sales opportunities. A powerful Customer Relationship Mangement platform enhanced by Artificial Intelligence will handle various functions more productively.

5. Inventory Management

Similar to Sales and Marketing, the predictive analytics of AI is creating huge waves in the inventory management sector. Inventory Management involves a lot of efforts to keep the inventory up to date and keeping everything stocked and accurately tracked, for the businesses, inventory management can be an absolute nightmare too. Earlier, inventory management followed a retrospect approach; yet, universally accepted it was not considered the best metric to determine the dynamic eCommerce sector.

With the emergence of Artificial Technology in eCommerce store owners to get critical information about factors that stimulate predictive analysis and buyer demands which are likely to hit the market. Thankfully Artificial Intelligence empowers business owners to more precisely predict both the real-time and upcoming inventory needs.

Bottom Line

Unquestionably, Artificial intelligence is reshaping the way eCommerce businesses functions and performs by delivering personalized user experience, tailored services, developing the sales process smartly to convert prospects into clients and accurately manage the inventory. Incredibly it is changing the way eCommerce and retail business owners, deal with their customers, simplifying big data solutions, advancing their sales and marketing techniques for the business growth and development.

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