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customer experience

11th May 2022

‘Consumers expect hyper-personalised experiences’ – 20 quotes of the week on digital transformation

17th Mar 2022

Why startups should focus on the last mile customer

11th Mar 2022

[Funding alert] Palo Alto-based Birdeye raises $60M in Series C from Accel-KKR

1st Mar 2022

How to leverage employee experience to boost customer experience

24th Feb 2022

It is important to maximise every touchpoint in the customer experience journey, say industry experts

17th Jan 2022

Auth0 Webinar: Industry experts share valuable insights on ensuring seamless customer experience through identity management

25th Nov 2021

The growing role of data science and AI in enhancing the digital customer experience

24th Nov 2021

Omnichannel messaging: Connect with customers on their preferred channels, within one platform

2nd Nov 2021

From sales to support, how BYJU'S and Freshworks boosted customer experience across teams

Workforce Management

29th Oct 2021

At TechSparks 2021, Tata CLiQ's Kamal Kumar and Vineet Mahale decode how data, behavioural science can elevate CX

28th Oct 2021

India could leapfrog into conversational commerce very quickly, say product and tech leaders

27th Oct 2021

Edge Computing is going to change the way we interact with customers, say industry leaders at TechSparks 2021