Tech Mahindra partners with Bank of Baroda
IT services company Tech Mahindra has partnered with Bank of Baroda to deploy digital solutions to enhance its customer experience. As a part of the partnership, Tech Mahindra has set up a Centre of Excellence (CoE) for the bank’s Contact Centre to equip them with new-age solutions to meet customer requirements.
The partnership is aimed at digitally enhancing the operations at the Bank of Baroda through the deployment of multiple digital solutions in a single model at Contact Centre. As a part of the partnership, Tech Mahindra will provide its technical and software capabilities to digitise operations at Contact Centre through solutions like speech analytics, quality monitoring tool, a knowledge management portal, conversational Interactive Voice Response (IVR), and BOT-based training tools, among others.
Through this collaboration, Tech Mahindra will leverage its network, infrastructure and technological capabilities like Artificial Intelligence (AI), Blockchain, 5G, Augmented Reality (AR), and Virtual Reality (VR) to deliver real business outcomes.
TCS warns employees not to miss working from office: Report
Tata Consultancy Services, India’s largest IT services exporter, has put out a strict warning for its employees, asking them to diligently adhere to the return to office policy, according to a report.
According to TOI, TCS has asked its employees to work at least 12 days a month from office and warned of disciplinary action if any of them fail to adhere to the roster. The company has over six lakh employees, globally.
“You are warned and directed to start reporting to work from your office location as per the assigned roster with immediate effect,” a memo from the company to the employees stated.
TCS has been asking its employees to get back to the office at least three days a week. The rationale provided by the company is that campuses will be buzzing with energy once the employees are back on office premises. The expectation is that it could lead to a strong sense of belonging to the organisation and enable better integration.
Dell Technologies unveils new cybersecurity solution
Dell Technologies has introduced Project Fort Zero, a security solution for global organisations to protect against cyberattacks. The solution will be validated by the US Department of Defense and is part of a Dell Security portfolio expansion.
Project Fort Zero builds on the momentum of Dell’s Zero Trust Center of Excellence and partner ecosystem to accelerate Zero Trust adoption. Leading an ecosystem of more than 30 leading technology companies, Dell will deliver a validated, advanced maturity Zero Trust solution within the next 12 months.
Dell will take on the technology integration and orchestration that typically falls to individual organisations across several vendors. In doing so, the estimated time for advanced Zero Trust adoption is reduced through a private cloud.
Trellix expands partnership with AWS
Trellix, a cybersecurity company, has expanded support for Amazon Security Lake from Amazon Web Services (AWS), a service automatically centralising security data from the cloud, on-premises, and custom sources into a purpose-built data lake.
According to a statement, this offering is designed to enable simpler and faster delivery of Trellix XDR solutions along with increased protection of workloads, applications, and data for AWS customers.
Trellix’s expanded support for Amazon Security Lake allows AWS customers to integrate their security data lake into the Trellix XDR security operations platform while using the Open Cybersecurity Schema Framework (OCSF) open standard.
Birlasoft unveils new tech solution on Oracle platform
Birlasoft, an IT services company, has launched bCloud+, an end-to-end solution to help enterprises migrate on-premises Oracle JD Edwards instances to Oracle Cloud Infrastructure (OCI).
Birlasoft’s bCloud+ services offering architecture has been engineered with the aim of smooth adoption of JD Edwards on OCI with minimal business disruption and ongoing maintenance of the JD Edwards instance. It also considers real production needs such as 24x7 support, network configuration, High Availability (HA), and Disaster Recovery (DR).
The bCloud+ services help enterprises drive agility and reduce their IT spends through a simplified and predictable flat fee pricing structure, leading to reduced Total Cost of Ownership (TCO). It guarantees 99.9% cloud infrastructure uptime and provides dependable cloud infrastructure and value-added services.
Edited by Kanishk Singh