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customer service

12th Feb 2021

[Funding alert] Hiver raises $4 Mn debt from Mars Growth Capital

16th Nov 2020

[TechSparks 2020] How AI-enabled customer service is becoming more humane

3rd Sep 2020

Future of digital transformation in post-COVID times

28th Aug 2020

Artificial Intelligence-powered Chatbots: Increasing business growth in India

21st Jul 2020

How to improve your contact centre efficiency in the era of work from home

23rd Mar 2020

How Mumbai-based after-sales service startup Onsitego scored 6 million customers

13th Nov 2019

How to establish the right foundation for your startup IT infrastructure: Key takeaways from the Dell masterclass at TechSparks 2019

31st Jul 2019

Post-purchase experience is a critical step towards customer loyalty

19th Jun 2019

How Swiggy, India’s largest food delivery service, delivers a better customer experience with Sumo Logic

27th Dec 2018

What a big fat Indian wedding can teach you about customer experience

4th Dec 2018

AI-driven digital concierge startup wants to make your hotel stay more comfortable

10th Sep 2018

[Monday Wrap] From using WhatsApp for recruitment to digital employees - your startup fix to start the week