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12th Feb 2021
[Funding alert] Hiver raises $4 Mn debt from Mars Growth Capital
Funding
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16th Nov 2020
[TechSparks 2020] How AI-enabled customer service is becoming more humane
TechSparks
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3rd Sep 2020
Future of digital transformation in post-COVID times
Expert Opinion
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28th Aug 2020
Artificial Intelligence-powered Chatbots: Increasing business growth in India
Expert Opinion
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21st Jul 2020
How to improve your contact centre efficiency in the era of work from home
Expert Opinion
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23rd Mar 2020
How Mumbai-based after-sales service startup Onsitego scored 6 million customers
Startup
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13th Nov 2019
How to establish the right foundation for your startup IT infrastructure: Key takeaways from the Dell masterclass at TechSparks 2019
TechSparks
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31st Jul 2019
Post-purchase experience is a critical step towards customer loyalty
Expert Opinion
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19th Jun 2019
How Swiggy, India’s largest food delivery service, delivers a better customer experience with Sumo Logic
Research
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27th Dec 2018
What a big fat Indian wedding can teach you about customer experience
Expert Opinion
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4th Dec 2018
AI-driven digital concierge startup wants to make your hotel stay more comfortable
Startup
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10th Sep 2018
[Monday Wrap] From using WhatsApp for recruitment to digital employees - your startup fix to start the week
Daily Capsule
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