Upcoming webinar: Understand how D2C brands can build a consistent and seamless customer experience

The D2C landscape in India has seen exponential growth over the past few years and the market size is pegged to touch $100 billion by 2025.

As per industry experts, brands following an omnichannel strategy while offering customers a hyper-personalised, seamless, and consistent experience are poised to thrive and succeed. With more and more brands going the omnichannel way, customers are experiencing complete control over their shopping experience. This strategy not only benefits customers but also empowers businesses to optimise stocks, develop smarter replenishment practices, and improve delivery control, speed, flexibility, and cost.

To understand more about building a superior, consistent, and seamless customer experience, join the webinar ‘Solidifying customer experience from click to delivery’. The webinar is co-presented by Delhivery and YourStory and is a part of their recently launched initiative - The D2C Playbook.

What to expect?

Experts will deep-dive into the current D2C space, the importance of understanding customer intent, and how Delhivery can strengthen brands on the logistics and warehousing fronts, helping them with flexibility and end-to-end solutions, thereby enabling these D2C brands in building a seamless and consistent experience for their customers.

The webinar will feature panellists Mohammed Ali, SVP and Head, SME and Direct, Delhivery; Bharati Balakrishnan, Country Head and Director, India and Southeast Asia, Shopify; Anil Mendpara, Founder, Hamercop; and Preetam Chhipa, Founder, Bagru Store, who will share their own unique insights on:

• How are D2C brands working with ecosystem enablers to attract and retain customers, and are strengthening their customer experience across each touch point?
• What solutions are important for emerging and established brands to achieve greater success with their customers?

Additionally, the viewers will also get insights on how emerging startups can leverage Shopify’s solutions to sell online, in person, and around the world with the marketing tools, social integrations, and sales channels needed to get your products in front of your customers.

The D2C Playbook - What’s in store for you?

The D2C Playbook will take a closer look at India’s D2C landscape, and examine how D2C brands are using disruptive technologies to build innovative solutions for the new India.

An initiative presented by Delhivery, in association with YourStory, The D2C Playbook will throw light on significant D2C growth drivers and factors such as fundraising, brand building, optimising customer experience, reducing RTOs, international shipping, leveraging AI/ML, payment gateways, sustainability, and more, through a series of videos, articles, interviews, and live webinars.