How PhonePe adapted to the new normal in fintech

Bengaluru-based fintech startup PhonePe pivoted rapidly and announced work-from-home even before the nationwide lockdown.

How PhonePe adapted to the new normal in fintech

Monday March 15, 2021,

4 min Read

Good morning!

A lot of things changed with the dawn of the new normal following the coronavirus outbreak, but for the fintech industry, things turned around quickly.

Bengaluru-based fintech startup PhonePepivoted rapidly and announced work-from-home even before the nationwide lockdown. Other employee initiatives, from ESOPs to fun team collaborations were also brought about as the company went about “reorganising the workplace”. The digital payments provider also recognised the behavioural shift in fintech from person-to-person to merchant-led digital payments. It went on to add several new functionalities to its platform.


Speaking at YourStory Mediarecent Future Group conference, PhonePe Co-founder and CTO Rahul Chari said that fintech leader’s key takeaways from the pandemic is that there is more to gain from rapidly investing across the urban and rural user base, than taking a linear approach to business.

PhonePe founders Sameer Nigam and Rahul Chari

Founders of PhonePe (L to R): Sameer Nigam and Rahul Chari

With employees in organisations across the globe experiencing pandemic fatigue and deteriorating mental health, PhonePe moved quickly to conduct virtual sessions to keep its workforce engaged and introduced 'Do Not Work From Home' days to help maintain their work-life balance.

Manmeet Sandhu, Chief People Officer at PhonePe, said at the Future of Work event that the company is also focused on creating a diverse and inclusive work culture. PhonePe places a high premium on the openness of thought, collaboration, and holistic approach to work, she said.

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News & Updates

Before you go, stay inspired with… 

PhonePe Co-founder Rahul Chari

PhonePe Co-founder Rahul Chari

“Make sure that the problem statement you're solving is a real problem statement, and that it is a problem that needs to be solved. And if, at any given point, you get the signals that you shouldn't be chasing this, make sure that you're ready to pivot.”

Rahul Chari, Co-founder and CTO, PhonePe

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Edited by Kanishk Singh