Zomato productises customer support, launches an AI-powered platform ‘Nugget’
Nugget, the first product from Zomato Labs, can resolve up to 80% of queries autonomously, said founder Deepinder Goyal.
Foodtech giant Zomato on Monday launched Nugget, an AI-based customer support platform. Founder Deepinder Goyal took to social media platform X to share the announcement.
“Nugget helps businesses scale support effortlessly—highly customizable, low-cost, no dev team needed. No rigid workflows, just seamless automation,” the post read.
The AI-native no-code customer support platform was built as an internal tool over three years ago, and it currently powers more than 15 million support interactions/month for Zomato, Blinkit, and Hyperpure, the company said.
Goyal said that the tool can resolve up to 80% of queries autonomously, and shows a 20% improvement in agent efficiency.
The company is opening it up to businesses worldwide and 90% of companies who’ve seen Nugget have signed up, Goyal claimed.
Nugget is the first product of Zomato Labs, the company's incubator for in-house innovations.
In August last year, Zomato launched Zomato for Enterprise (ZFE) for corporates to offer seamless bookings through business accounts. This allows companies to add employees, set budgets, and define ordering rules.
Following this, in September, the company launched a new point-of-sale (POS) developer platform designed to simplify and speed up integration for POS partners. This allows for quick onboarding, allowing developers to easily create accounts and access step-by-step integration guides that reduce development time.
Last week, the company changed its company name to Eternal Ltd after receiving shareholder approval to change the corporate website from zomato.com to eternal.com. It also announced plans to change its stock ticker to ETERNAL from ZOMATO.
(The copy was updated with additional info.)
Edited by Kanishk Singh